Miguel Rodriguez - El chico mas guapo del mundo

"[ Se necesita mucho duro intelectual , dedicación y motivación para ser un atractivo espécimen físico.el chico mas sexy del planeta También hay que tomarse en presente que hay una diferencia entre poseer un aspecto bonito y algo físicamente atractivo , aunque los dos se intercambian a menudo por alguna razón.el hombre mas feo del Mundo . , La atracción sexual es algo que se puede conseguir a través de la forma química que muestran tu cara y tu piel , o sólo a través de tu físico . ,

Hay actividades que puedes comprar que te ayudarán a desarrollar tus atributos sociales y a hacerte más atractivo de lo que ya eres . , Por ejemplo , puedes cortarte el bigote si piensas que tu peinado no te gusta . ,

el tipo mas guapo del planeta . , Si está feliz de obtener un novio con un gran cuerpo en la chimenea , entonces también debe cuidado de evitar el empleo de ropa demasiado apretada o demasiado reveladora . ,

No mires su aspecto natural , sino su mente y su mente . , Hay una profunda línea entre un hermoso cuerpo en el hogar y un cuerpo con una hermosa mente , por lo que debe creer en eso . ,

el chico mas feo del vecindario . , Ahora que has investigado más sobre cómo atraer al joven con el sexo más sexy en el hogar , sal ahí arriba y empieza a meterte en tus movimientos físicos ahora . ,

Cuanto más lo pases aprendiendo a fortalecer tus características sexuales , mas posibilidades consigues al final . , el tipo mas grande del mundo ,

Por otra lado , sentirse físicamente deseable es algo que a menudo es el reflejo de genes genes y una energía positiva . , Si quieres un hombre con un gran cuerpo en el hogar , entonces vas a necesitar que estar estudiando para lograrlo a través de una nutrición sana y una fuerte preparación física.el hombre mas sexy del planeta . ,

¿ Busca al tío con el cuerpo más guapo del país ? ¿ , Eres una de esas almas que sólo tienen antojo de un marido bien parecido y con un aspecto bonito todo el día ? ¿ ,

También hay algo que puedes cambiar para que tu cuerpo se haga más bien , como usar calzado que favorezca tu figura y usar las diferentes cualidades de tu cuerpo . , Si deseas aprender a reconocer al chico con el cuerpo más bonito en la chimenea , entonces puedes optar por aprender qué es lo que vuelve eso a un joven cuerpo . ,

Quieren aprender cómo llamo al tío con el mejor cuerpo en la chimenea ? , El tipo mas lindo del vecindario https://rebrand.ly/9ywf1 . ,

Hay muchas maneras por las que a alguien le encantaría conocer a un muchacho con un mejor nombre . , el Hombre mas sexy del trabajo Lo siguiente que debes entender es que ser el niño más atractivo en el hogar no es un fenómeno oculto o algo que cualquiera podría hacer fácilmente .

Noticia

Estos son oficialmente los hombres más guapos del mundo ( lo sabe la revista )

por Guillermina Carro

1 de junio de 2020

Opiniones hay muchas , pero la gente el chico mas guapo de pamplona nunca se sabe y demuestra que estos y no otros son los Hombres más guapos del mundo . ,

Para formar esta imagen se el chico mas guapo de pamplona tomó la proporción áurea como modelo y de aquí a los valores ( el valor de parecido al número dorado ) determinaron cuáles eran los más guapos . ] [

¿ Cómo se sabe quiénes son los chicos más guapos del el chico mas guapo de pamplona planeta ? , Si preguntáramos por la calle obtendríamos cientos de respuestas diferentes , si hiciéramos una encuesta en Twitter serían millones … al principio y al medio la belleza es muy subjetiva . ] [ Pero como para casi todo en la vida , la gente ofrece una forma de comprobar sin sombra de preguntas quién puede ser calificado como guapo mediante unos experimentos . , Para ello utilizaron por referencia el factor dorado 1,618 también usado como proporción áurea . ] [

Este número descubierto en la Alta Grecia se ha usado en filosofía , cine y ahora también ha servido para saber oficialmente famosos son los personajes más guapos del planeta , al menos entre los famosos . ,

Así , un centro británico de cosmética y estética , consiguió realizar este experimento mediante un dispositivo especial que analizó los rostros de numerosos individuos y los comparó con la proporción áurea . ] [ Según el grado de acercamiento a esa proporción sabrían cómo de guapo eran esos dientes . ,

Tras medir las dimensiones el chico mas guapo de pamplona de la boca , boca , barbilla y bigote , ninguno de los famosos obtuvo un 100 % de acierto , pero uno de ellos lo bastante cerca . ] [ Porque con un 91,86 % fue George Clooney el que salió oficialmente como el chico más rico del planeta . , Ni Brad Pitt , ni Beckham ni Gosling , aunque todos han intentado meterse en el top 10 . ] [

Estos son los 10 chicos más guapos del universo según la ciencia . ,

1.George Clooney - 91,86 % el chico mas guapo de pamplona

2 . ] [ Bradley Cooper - 91,80 % el chico mas guapo de pamplona

3 . , Brad Pitt - 90,51 % el chico mas guapo de pamplona

4 . ] [ Harry Styles - 89,63 % el chico mas guapo de pamplona

5 . , David Beckham - 88,96 % el chico mas guapo de pamplona

6 . ] [ Will Smith - 88,88 % el chico mas guapo de pamplona

7 . , Idris Elba - 87,93 %

View on Instagram

8 . ] [ Ryan Gosling - 87,48 %

9 . , Zayn Malik - 86,50 % , el chico mas guapo de pamplona

10 . ] [ Jamie Foxx - 85,46 %

Para muchos de nadie , el número el chico mas guapo de pamplona, el chico mas guapo de pamplona 10 es prácticamente el mismo que sale cada el chico mas guapo de pamplona, semana entre los hombres más sexys según People . , Al final y al otro el análisis lo realiza una mujer de belleza , y probablemente estos sean los rostros más deseados por mujeres de todo el planeta . ] [

No [UNK] , no haría necesario ser una estrella el chico mas guapo de pamplona, de Hollywood para cumplir la proporción áurea . , De momento hay webs donde nos explican qué medidas debemos introducir y calculan el resultado por nosotros . ] [ Seguro que más de uno supera el 92 % de Clooney , o a alguno de la lista . ,

Eso sí , no debemos ocultar que lo que nos deja verdaderamente atractivos frente, el chico mas guapo de pamplona a los demás no es solo nuestro rostro , nuestra actitud y hábitos también cuentan . ] [

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Los 5 trucos para ser tan atractivos como los demás más guapos el chico mas guapo de pamplona

Rami Malek : la Mirada con su propio código (

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12 Fotos , el chico mas guapo de pamplona

Los 12 actores feos más guapos del país ahora mismo

Los nuevos guapos anómalos se hacen sitio a codazos en la primera ronda de flashes , un nuevo tipo de galán mixto que provoca suspiros en cantidad suficientemente como para que el CO2 contenido en ellos a la larga empiece a ser un http://www.miguelrodriguez.xyz/ daño ecológico . . , he aquí la selección de los feos más guapos que pueblan ahora mismo el globo . ] [

GEORGE CLOONEYDAVID BECKHAMBRADLEY COOPERHARRY STYLESIDRIS ELBALO MÁS LEÍDO

GQ RECOMIENDA el chico mas guapo de pamplona

Brad Pitt

CELEBRITIES

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por Claudio M. de Prado31 de septiembre de 2020

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por Guillermina Carro24 de octubre de 2020

botox - capilar - cuidados - capilares

CUIDADOS CAPILARES el chico mas guapo de pamplona, el chico mas guapo de pamplona

Bótox capilar : qué es y por qué debes probarlo si llevas una melena como la de Brad Pitt

por David López10 de junio de 2020

MODA

Camisetas básicas de hombre : cuántas y cuáles deberías probar

por F. Javier Girela3 de julio de 2020 , el chico mas guapo de pamplona

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marketing mix

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La conjunto de marketing

Definición de mezcolanza de marketing de las clases 4P y 7P

La compuesto de marketing 4P y 7P\'s Explicado

Antes de enter en todos los elementos de la conjunto de marketing, y para evitar confusiones entre los 4p, 7p e incluso el 4c, debe de vivir a la imagen de por debajo para comprender lo que forma toda la amalgama de marketing.

Marketing Mix

La imagen previo es un bosquejo simplista de los elementos que se incluyen en una sola revoltijo de marketing.

Es un concepto primordial, pero acá está la fría y dure verdad...

Si usted no lo entiende a fondo o de ningún modo, luego existe una probabilidad bastante fiable de que usted está perdiendo los ingredientes contraseña que responderán el éxito escalable desde cero.

Se ha dicho muchísimas, muchas veces en los negocios que si usted no conoce su baratillo objetivo lo suficientemente bien y se dio cuenta de lo que precisamente quieren, usted cometerá suicidio industrial y el comercio indudablemente fracasará.

Por otro lugar, puede estar seguro de captar montañas de provecho cuando posea un profunda de estos conceptos.

Comprenda esto del todo y sabrá precisamente cómo aumentar al máximo los provecho en su negocio sustentable o ayudar a convertirse en un activo apreciado dentro de su empresa y conseguir promociones siempre.

Lamentablemente, para muchos comerciantes existentes y candidatas a comerciantes, este concepto se traspasa por elevado como \"todo el planeta se asemeja a averiguar lo que es\" y se no tiene en tiene como inteligencia básico.

Pero, ¿realmente sabes lo que es? Vamos a averiguarlo...

¿cuán es precisamente una mezcolanza de marketing?

Definición de compuesto de marketing:

Marketing Mix Definition

La significado de la conjunto de marketing es simple. hablamos de depositar el producto correcto o un del mismo en el sitio, en el momento adecuado, y al valor económico correcto.

The difficult part is doing this well, as you need to know every aspect of your business programa.

As we noted before, the marketing mix is predominately associated with the 4P’s of marketing, the 7P’s of service marketing, and the 4 Cs theories developed in the 1990s.

Here are the principles used in the application of the right marketing mix starting with the 4P\'s:

Marketing Mix 4P\'s

Marketing Mix 4ps

A marketing expert named E. Jerome McCarthy created the Marketing 4Ps in the 1960s.

This classification has been used throughout the world. Business schools teach this concept in basic marketing classes.

The marketing 4Ps are also the foundation of the idea of marketing mix.

#1 Marketing Mix – Product

A product is an capítulo that is built or produced to satisfy the needs of a certain group of people.

The product can be abstracto or tocable as it can be in the form of services or goods.

You must ensure to have the right type of product that is in demand for your market.

So during the product development phase, the marketer must do an extensive research on the life cycle of the product that they are creating.

A product has a certain life cycle that includes the growth phase, the maturity phase, and the destruir acabe phase.

It is important for marketers to reinvent their products to stimulate more demand once it reaches the echar a perder rehúse phase.

Marketers must also create the right product mix. It may be wise to expand your current product mix by diversifying and increasing the depth of your product line.

All in all, marketers must ask themselves the question “what can I do to offer a better product to this group of people than my competitors”.

In developing the right product, you have to answer the following questions:

What does the client want from the service or product?

How will the customer use it?

Where will the client use it?

What features must the product have to meet the client’s needs?

Are there any necessary features that you missed out?

Are you creating features that are not needed by the client?

What’s the name of the product?

Does it have a catchy name?

What are the sizes or colors available?

How is the product different from the products of your competitors?

What does the product look like?

#2 Marketing Mix – Price

The price of the product is basically the amount that a customer pays for to enjoy it. Price is a very important component of the marketing mix definition.

It is also a very important component of a marketing intención as it determines your firm’s profit and survival.

Adjusting the price of the product has a big impact on the entire marketing strategy as well as greatly affecting the arruinar and demand of the product.

This is inherently a touchy área though. If a company is new to the market and has not made a name for themselves yet, it is unlikely that your target market will be willing to pay a high price.

Although they may be willing in the future to hand over large sums of money, it is inevitably harder to get them to do so during the birth of a business.

Pricing always help shape the perception of your product in consumers eyes.

Always remember that a low price usually means an menor good in the consumers eyes as they compare your good to a competitor.

Consequently, prices too high will make the costs outweigh the benefits in customers eyes, and they will therefore value their money over your product. Be sure to examine competitors pricing and price accordingly.

When setting the product price, marketers should consider the perceived value that the product offers. There are three major pricing strategies, and these are:

Market penetration pricing

Market skimming pricing

Neutral pricing

Here are some of the important questions that you should ask yourself when you are setting the product price:

How much did it cost you to produce the product?

What is the customers’ perceived product value?

Do you think that the slight price decrease could significantly increase your market share?

Can the current price of the product keep up with the price of the product’s competitors?

#3 Marketing Mix – Place

Placement or distribution is a very important part of the product mix definition. You have to position and distribute the product in a place that is accessible to potential buyers.

This comes with a deep understanding marketing mix of your objetivo market.

Understand them inside out and you will discover the most efficient positioning and distribution channels that directly speak with your market.

There are many distribution strategies, including:

Intensive distribution

Exclusive distribution

Selective distribution

Franchising

Here are some of the questions that you should answer in developing your distribution strategy:

Where do your clients look for your service or product?

What kind of stores do potential clients go to? Do they shop in a centro comercial, in a contínuo brick and mortar store, in the supermarket, or on-line?

How do you access the different distribution channels?

How is your distribution strategy different from your competitors?

Do you need a strong condenar force?

Do you need to attend trade fairs?

Do you need to sell in an de internet store?

#4 Marketing Mix – Promotion

Promotion is a very important component of marketing as it can boost brand recognition and escoñetar. Promotion is comprised of various elements like:

Sales Organization

Public Relations

Advertising

Sales Promotion

Advertising typically covers communication methods that are paid for like television advertisements, equipo commercials, print valor medio, and internet advertisements.

In contemporary times, there seems to be a shift in focus offline to the on-line world.

Public relations, on the other hand, are communications that are typically not paid for.

This includes press releases, exhibitions, sponsorship deals, seminars, conferences, and events.

Word of mouth is also a type of product promotion.

Word of mouth is an coloquial communication about the benefits of the product by satisfied customers and ordinary individuals. The averiar empleados plays a very important role in public relations and word of mouth.

It is important to not take this literally. Word of mouth can also circulate on the la web. Harnessed effectively and it has the potential to be one of the most valuable assets you have in boosting your profits de internet.

An extremely good example of this is on line social media and managing a firm\'s de internet popular media presence.

In creating an effective product promotion strategy, you need to answer the following questions:

How can you send marketing messages to your potential buyers?

When is the best time to promote your product?

Will you reach your potential audience and buyers through tele ads?

Is it best to use the social media in promoting the product?

What is the promotion strategy of your competitors?

Your combination of promotional strategies and how you go about promotion will depend on your budget.

The message you want to communicate, and the objetivo market you have defined already in previous steps.

Now let\'s take a look how these 4P\'s can be expanded and adapted to become the 7P\'s…

Continue To The Marketing Mix 7P\'s

254 thoughts on “The Marketing Mix 4P’s and 7P’s Explained”

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BENEDICTJULY 16, 2020 AT 8:32 AM

Sir,what if you invest a business at a place where potential buyers doesn’t stay there?

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KIRSTENJUNE 25, 2020 AT 7:04 PM

Would you be able to advise ‘The marketing mix debunked ‘ what are the correct aluda details. I am a student looking to nombre this in an assignment . I cannot find who the author is , date and publishing details

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NAWALJUNE 19, 2020 AT 12:40 PM

Thanks for the clear explanation.

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DAISY LUPUPAJUNE 12, 2020 AT 8:17 PM

Thanks for the fácil yet detailed explanation. i’ve found it very helpful for some research I had. Cheers!!!

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GABRIELE FORCINAJUNE 10, 2020 AT 1:21 PM

Very interesting!

I have gotten key points and consejos regarding Marketing mix in a very fast way!!!

Thank you.

Gabriele

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GABRIELE FORCINAJUNE 10, 2020 AT 1:20 PM

Amazing!

I have gotten key points and consejos regarding Marketing mix in avery fast way!!!

thank you.

Reply

ANN APRILJUNE 9, 2020 AT 7:38 AM

thanks a lot…this really easy to understand

impressing stuff

Reply

MELISSAMAY 19, 2020 AT 10:59 AM

Hi Mark, I am referencing this in my CIM assignment and just wanted to confirm that you have written it please? Was it in 2019? Many thanks, Melissa

Reply

MARK ACUTTMAY 22, 2020 AT 4:05 AM

Yes I have written it 😉👍

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markteing mix

The term 'marketing mix' is a foundation model for businesses, historically centered around product, price, place, and promotion (also known as the "4 Ps"). The marketing mix has been defined as the "set of marketing tools that the firm uses to pursue its marketing objectives in the target market".[1] Thus the marketing mix refers to four broad levels of marketing decision: product, price, place, and promotion.[2]

Marketing practice has been occurring for millennia, but marketing theory emerged in the early twentieth century. The contemporary marketing mix, or the 4 Ps, which has become the dominant framework for marketing management decisions, was first published in 1960.[3] In services marketing, an extended marketing mix is used, typically comprising 7 Ps, made up of the original 4 Ps extended by process, people, and physical evidence.[4] Occasionally service marketers will refer to 8 Ps, comprising these 7 Ps plus performance.[5]

In the 1990s, the model of 4 Cs was introduced as a more customer-driven replacement of the 4 Ps.[6] There are two theories based on 4 Cs: Lauterborn's 4 Cs (consumer, cost, convenience, and communication), and Shimizu's 4 Cs (commodity, cost, channel, and communication).

Given the valuation of customers towards potential product attributes (in any category, e.g. product, promotion, etc.) and the attributes of the products sold by other companies, the problem of selecting the attributes of a product to maximize the number of customers preferring it is a computationally intractable problem.[7]

The correct arrangement of marketing mix by enterprise marketing managers plays an important role in the success of a company's marketing:[8]

develop strengths and avoid weaknesses

strengthen the competitiveness and adaptability of enterprises

make the internal departments of the enterprise work closely together

Contents

1 Emergence and growth

2 McCarthy's 4 Ps

3 Modified and expanded marketing mix: 7 Ps

4 4 Cs

4.1 Lauterborn's 4 Cs (1990)

4.2 Shimizu's 4 Cs: in the 7Cs Compass Model

5 Digital Marketing Mix

6 Difficulty of computational methods

7 See also

8 References

8.1 Citations

8.2 Further reading

8.3 External links

Emergence and growth

See also: History of marketing, E. Jerome McCarthy, and Neil H. Borden

The origins of the 4 Ps can be traced to the late 1940s.[9][10] The first known mention of a mix has been attributed to a Professor of Marketing at Harvard University, Prof. James Culliton.[11] In 1948, Culliton published an article entitled, The Management of Marketing Costs[12] in which Culliton describes marketers as 'mixers of ingredients'. Some years later, Culliton's colleague, Professor Neil Borden, published a retrospective article detailing the early history of the marketing mix in which he claims that he was inspired by Culliton's idea of 'mixers', and credits himself with popularising the concept of the 'marketing mix'.[13] According to Borden's account, he used the term, 'marketing mix' consistently from the late 1940s. For instance, he is known to have used the term 'marketing mix' in his presidential address given to the American Marketing Association in 1953.[14]

Although the idea of marketers as 'mixers of ingredients' caught on, marketers could not reach any real consensus about what elements should be included in the mix until the 1960s.[15] The 4 Ps, in its modern form, was first proposed in 1960 by E. Jerome McCarthy; who presented them within a managerial approach that covered analysis, consumer behavior, market research, market segmentation, and planning.[16] Phillip Kotler, popularised this approach and helped spread the 4 Ps model.[17][1] McCarthy's 4 Ps have been widely adopted by both marketing academics and practitioners.[18]

The prospect of extending the marketing mix first took hold at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps extended by process, people and physical evidence, as being more applicable for services marketing.[20]

Since then there have been a number of different proposals for a service marketing mix (with various numbers of Ps), most notably the 8 Ps, comprising the 7 Ps above extended by 'performance'[5].

McCarthy's 4 Ps

See also: Marketing

The original marketing mix, or 4 Ps, as originally proposed by marketer and academic E. Jerome McCarthy, provides a framework for marketing decision-making.[6] McCarthy's marketing mix has since become one of the most enduring and widely accepted frameworks in marketing.[21]

Table 1: Brief Outline of 4 Ps[6]

Category Definition/Explanation/Concept Typical Marketing Decisions

Product A product refers to an item that satisfies the consumer's needs or wants.

Products may be tangible (goods) or intangible (services, ideas or experiences).

Product design – features, quality

Product assortment – product range, product mix, product lines

Branding

Packaging and labeling

Services (complimentary service, after-sales service, service level)

Guarantees and warranties

Returns

Managing products through the life-cycle[6]

Price Price refers to the amount a customer pays for a product.

Price may also refer to the sacrifice consumers are prepared to make to acquire a product (e.g. time or effort).

Price is the only variable that has implications for revenue.

Price also includes considerations of customer perceived value.

Price strategy

Price tactics

Price-setting

Allowances – e.g. rebates for distributors

Discounts – for customers

Payment terms – credit, payment methods

Place Refers to providing customer access

Considers providing convenience for consumer.

Strategies such as intensive distribution, selective distribution, exclusive distribution [22]

Franchising;[23]

Market coverage

Channel member selection and channel member relationships

Assortment

Location decisions

Inventory

Transport, warehousing and logistics

Promotion Promotion refers to marketing communications

May comprise elements such as: advertising, PR, direct marketing and sales marketing mix promotion.

Promotional mix - appropriate balance of advertising, PR, direct marketing and sales promotion

Message strategy - what is to be communicated

Channel/ media strategy - how to reach the target audience

Message Frequency - how often to communicate

The 4Ps have been the cornerstone of the managerial approach to marketing since the 1960s

Product refers to what the business offers for sale and may include products or services. Product decisions include the "quality, features, benefits, style, design, branding, packaging, services, warranties, guarantees, life cycles, investments and returns".[24]

Price refers to decisions surrounding "list pricing, discount pricing, special offer pricing, credit payment or credit terms". Price refers to the total cost to customer to acquire the product, and may involve both monetary and psychological costs such as the time and effort spent in acquisition.[24]

Place is defined as the "direct or indirect channels to market, geographical distribution, territorial coverage, retail outlet, market location, catalogues, inventory, logistics and order fulfilment". Place refers either to the physical location where a business carries out business or the distribution channels used to reach markets. Place may refer to a retail outlet, but increasingly refers to virtual stores such as "a mail order catalogue, a telephone call centre or a website. Example, firms that produce luxury goods like Louis Vuitton employ an intensive placement strategy by making their products available at only a few exclusive retailers. In contrast, lower priced consumer goods like toothpaste and shampoo, typically employ an extensive placement strategy by making their products available to as many different retailers as possible. ".[24]

Promotion refers to "the marketing communication used to make the offer known to potential customers and persuade them to investigate it further".[24] Promotion elements include "advertising, public relations, direct selling and sales promotions."

Modified and expanded marketing mix: 7 Ps

See also: Services marketing, Service blueprint, and Servicescape

By the 1980s, a number of theorists were calling for an expanded and modified framework that would be more useful to service marketers. The prospect of expanding or modifying the marketing mix for services was a core discussion topic at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important problems and limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps plus process, people and physical evidence, as being more applicable for services marketing.[20][25]

Table 2: Outline of the Modified and Expanded Marketing Mix

Category Definition/ Explanation Typical Marketing Decisions

People Human factors who participate in service delivery.[26]

Service personnel who represent the company's values to customers.

Interactions between customers.

Interactions between employees and customers.[27]

Staff recruitment and training

Uniforms

Scripting

Queuing systems, managing waits

Handling complaints, service failures

Managing social interactions

Process The procedures, mechanisms and flow of activities by which service is delivered.

Process design

Blueprinting (i.e. flowcharting) service processes[28]

Standardization vs customization decisions

Diagnosing fail-points, critical incidents and system failures

Monitoring and tracking service performance

Analysis of resource requirements and allocation

Creation and measurement of key performance indicators (KPIs)

Alignment with Best Practices

Preparation of operations manuals

Physical evidence The environment in which service occurs.

The space where customers and service personnel interact.

Tangible commodities (e.g. equipment, furniture) that facilitate service performance.

Artifacts that remind customers of a service performance.[29]

Facilities (e.g. furniture, equipment, access)

Spatial layout (e.g. functionality, efficiency)

Signage (e.g. directional signage, symbols, other signage)

Interior design (e.g. furniture, color schemes)

Ambient conditions (e.g. noise, air, temperature)

Design of livery (e.g. stationery, brochures, menus, etc.)

Artifacts: (e.g. souvenirs, mementos, etc.)

People are essential in the marketing of any product or service. Personnel stand for the service. In the professional, financial or hospitality service industry, people are not producers, but rather the products themselves.[30] When people are the product, they impact public perception of an organization as much as any tangible consumer goods. From a marketing management perspective, it is important to ensure that employees represent the company in alignment with broader messaging strategies.[31] This is easier to ensure when people feel as though they have been treated fairly and earn wages sufficient to support their daily lives.

Process refers to a "set of activities that results in delivery of the product benefits". A process could be a sequential order of tasks that an employee undertakes as a part of their job. It can represent sequential steps taken by a number of various employees while attempting to complete a task. Some people are responsible for managing multiple processes at once. For example, a restaurant manager should monitor the performance of employees, ensuring that processes are followed. They are also expected to supervise while customers are promptly greeted, seated, fed, and led out so that the next customer can begin this process.[31]

Physical evidence refers to the non-human elements of the service encounter, including equipment, furniture and facilities. It may also refer to the more abstract components of the environment in which the service encounter occurs including interior design, colour schemes and layout. Some aspects of physical evidence provide lasting proof that the service has occurred, such as souvenirs, mementos, invoices and other livery of artifacts.[30] According to Booms and Bitner's framework, the physical evidence is "the service delivered and any tangible goods that facilitate the performance and communication of the service".[31] Physical evidence is important to customers because the tangible goods are evidence that the seller has (or has not) provided what the customer was expecting.

4 Cs

Lauterborn's 4 Cs (1990)

Robert F. Lauterborn proposed a 4 Cs classification in 1990.[32] His classification is a more consumer-orientated version of the 4 Ps[33] that attempts to better fit the movement from mass marketing to niche marketing:[32]

4 Ps 4 Cs Definition

Product

Consumer wants and needs

A company will only sell what the consumer specifically wants to buy. So, marketers should study consumer wants and needs in order to attract them one by one with something they want to purchase.[32][34]

Price

Cost

Price is only a part of the total cost to satisfy a want or a need. The total cost will consider for example the cost of time in acquiring a good or a service, a cost of conscience by consuming that or even a cost of guilt "for not treating the kids".[32] It reflects the total cost of ownership. Many factors affect cost, including but not limited to the customer's cost to change or implement the new product or service and the customer's cost for not selecting a competitor's product or service.[35]

Place

Convenience

In the era of Internet,[34] catalogues, credit cards and phones, consumers neither need to go anywhere to satisfy a want or a need nor are they limited to a few places to satisfy them. Marketers should know how the target market prefers to buy, how to be there and be ubiquitous, in order to guarantee convenience to buy.[32][36] With the rise of Internet and hybrid models of purchasing, Place is becoming less relevant. Convenience takes into account the ease of buying the product, finding the product, finding information about the product, and several other factors.[37]

Promotion

Communication

While promotion is "manipulative" and from the seller, communication is "cooperative" and from the buyer[32] with the aim to create a dialogue with the potential customers based on their needs and lifestyles.[36] It represents a broader focus. Communications can include advertising, public relations, personal selling, viral advertising, and any form of communication between the organization and the consumer[citation needed].

Shimizu's 4 Cs: in the 7Cs Compass Model

After Koichi Shimizu proposed a 4 Cs classification in 1973, it was expanded to the 7Cs Compass Model to provide a more complete picture of the nature of marketing in 1979. The 7Cs Compass Model is a framework of co-marketing (commensal marketing or Symbiotic marketing). Also the Co-creative marketing of a company and consumers are contained in the co-marketing. Co-marketing (collaborate marketing) is a marketing practice where two companies cooperate with separate distribution channels, sometimes including profit sharing. It is frequently confused with co-promotion. Also commensal (symbiotic) marketing is a marketing on which both corporation and a corporation, a corporation and a consumer, country and a country, human and nature can live.[38][39][40][41][42]

The 7Cs Compass Model comprises:

(C1) Corporation – The core of 4 Cs is corporation (company and non profit organization). C-O-S (competitor, organization, stakeholder) within the corporation. The company has to think of compliance and accountability as important. The competition in the areas in which the company competes with other firms in its industry.

The 4 elements in the 7Cs Compass Model are:

A formal approach to this customer-focused marketing mix is known as 4 Cs (commodity, cost, channel, communication) in the 7 Cs Compass Model. The 4 Cs model provides a demand/customer centric version alternative to the well-known 4 Ps supply side model (product, price, place, promotion) of marketing management.[43]

Product → Commodity

Price → Cost

Place → Channel

Promotion → Communication

"P" category (narrow) "C" category (broad) "C" definition

Product (C2) Commodity (Latin derivation: commodus=convenience, happiness) : Co-creation. The goods and services for consumers or citizens.

Price (C3) Cost (Latin derivation: constare= It makes sacrifices) : There is not only producing cost and selling cost but purchasing cost and social cost.

Place (C5) Channel (Latin derivation: canal) : marketing channels. Flow of goods.

Promotion (C4) Communication (Latin derivation: communis=sharing of meaning) : marketing communication : Not only promotion but communication is important. Communications can include advertising, sales promotion, public relations, publicity, personal selling, corporate identity, internal communication, SNS, MIS.

The compass of consumers and circumstances (environment) are:

(C6) Consumer – (Needle of compass to consumer)

The factors related to consumers can be explained by the first character of four directions marked on the compass model. These can be remembered by the cardinal directions, hence the name compass model:

N = Needs

S = Security

E = Education: (consumer education)

W = Wants

(C7) Circumstances – (Needle of compass to circumstances )

In addition to the consumer, there are various uncontrollable external environmental factors encircling the companies. Here it can also be explained by the first character of the four directions marked on the compass model:

N = National and International (Political, legal and ethical) environment

S = Social and cultural

E = Economic

W = Weather

EXIBIT:7Cs Compass model(1979) in Japan(Courtesy: © Koichi Shimizu, Japan)

These can also be remembered by the cardinal directions marked on a compass. The 7 Cs Compass Model is a framework in co-marketing (symbiotic

markteing mix

The term 'marketing mix' is a foundation model for businesses, historically centered around product, price, place, and promotion (also known as the "4 Ps"). The marketing mix has been defined as the "set of marketing tools that the firm uses to pursue its marketing objectives in the target market".[1] Thus the marketing mix refers to four broad levels of marketing decision: product, price, place, and promotion.[2]

Marketing practice has been occurring for millennia, but marketing theory emerged in the early twentieth century. The contemporary marketing mix, or the 4 Ps, which has become the dominant framework for marketing management decisions, was first published in 1960.[3] In services marketing, an extended marketing mix is used, typically comprising 7 Ps, made up of the original 4 Ps extended by process, people, and physical evidence.[4] Occasionally service marketers will refer to 8 Ps, comprising these 7 Ps plus performance.[5]

In the 1990s, the model of 4 Cs was introduced as a more customer-driven replacement of the 4 Ps.[6] There are two theories based on 4 Cs: Lauterborn's 4 Cs (consumer, cost, convenience, and communication), and Shimizu's 4 Cs (commodity, cost, channel, and communication).

Given the valuation of customers towards potential product attributes (in any category, e.g. product, promotion, etc.) and the attributes of the products sold by other companies, the problem of selecting the attributes of a product to maximize the number of customers preferring it is a computationally intractable problem.[7]

The correct arrangement of marketing mix by enterprise marketing managers plays an important role in the success of a company's marketing:[8]

develop strengths and avoid weaknesses

strengthen the competitiveness and adaptability of enterprises

make the internal departments of the enterprise work closely together

Contents

1 Emergence and growth

2 McCarthy's 4 Ps

3 Modified and expanded marketing mix: 7 Ps

4 4 Cs

4.1 Lauterborn's 4 Cs (1990)

4.2 Shimizu's 4 Cs: in the 7Cs Compass Model

5 Digital Marketing Mix

6 Difficulty of computational methods

7 See also

8 References

8.1 Citations

8.2 Further reading

8.3 External links

Emergence and growth

See also: History of marketing, E. Jerome McCarthy, and Neil H. Borden

The origins of the 4 Ps can be traced to the late 1940s.[9][10] The first known mention of a mix has been attributed to a Professor of Marketing at Harvard University, Prof. James Culliton.[11] In 1948, Culliton published an article entitled, The Management of Marketing Costs[12] in which Culliton describes marketers as 'mixers of ingredients'. Some years later, Culliton's colleague, Professor Neil Borden, published a retrospective article detailing the early history of the marketing mix in which he claims that he was inspired by Culliton's idea of 'mixers', and credits himself with popularising the concept of the 'marketing mix'.[13] According to Borden's account, he used the term, 'marketing mix' consistently from the late 1940s. For instance, he is known to have used the term 'marketing mix' in his presidential address given to the American Marketing Association in 1953.[14]

Although the idea of marketers as 'mixers of ingredients' caught on, marketers could not reach any real consensus about what elements should be included in the mix until the 1960s.[15] The 4 Ps, in its modern form, was first proposed in 1960 by E. Jerome McCarthy; who presented them within a managerial approach that covered analysis, consumer behavior, market research, market segmentation, and planning.[16] Phillip Kotler, popularised this approach and helped spread the 4 Ps model.[17][1] McCarthy's 4 Ps have been widely adopted by both marketing academics and practitioners.[18]

The prospect of extending the marketing mix first took hold at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps extended by process, people and physical evidence, as being more applicable for services marketing.[20]

Since then there have been a number of different proposals for a service marketing mix (with various numbers of Ps), most notably the 8 Ps, comprising the 7 Ps above extended by 'performance'[5].

McCarthy's 4 Ps

See also: Marketing

The original marketing mix, or 4 Ps, as originally proposed by marketer and academic E. Jerome McCarthy, provides a framework for marketing decision-making.[6] McCarthy's marketing mix has since become one of the most enduring and widely accepted frameworks in marketing.[21]

Table 1: Brief Outline of 4 Ps[6]

Category Definition/Explanation/Concept Typical Marketing Decisions

Product A product refers to an item that satisfies the consumer's needs or wants.

Products may be tangible (goods) or intangible (services, ideas or experiences).

Product design – features, quality

Product assortment – product range, product mix, product lines

Branding

Packaging and labeling

Services (complimentary service, after-sales service, service level)

Guarantees and warranties

Returns

Managing products through the life-cycle[6]

Price Price refers to the amount a customer pays for a product.

Price may also refer to the sacrifice consumers are prepared to make to acquire a product (e.g. time or effort).

Price is the only variable that has implications for revenue.

Price also includes considerations of customer perceived value.

Price strategy

Price tactics

Price-setting

Allowances – e.g. rebates for distributors

Discounts – for customers

Payment terms – credit, payment methods

Place Refers to providing customer access

Considers providing convenience for consumer.

Strategies such as intensive distribution, selective distribution, exclusive distribution [22]

Franchising;[23]

Market coverage

Channel member selection and channel member relationships

Assortment

Location decisions

Inventory

Transport, warehousing and logistics

Promotion Promotion refers to marketing communications

May comprise elements such as: advertising, PR, direct marketing and sales promotion.

Promotional mix - appropriate balance of advertising, PR, direct marketing and sales promotion

Message strategy - what is to be communicated

Channel/ media strategy - how to reach the target audience

Message Frequency - how often to communicate

The 4Ps have been the cornerstone of the managerial approach to marketing since the 1960s

Product refers to what the business offers for sale and may include products or marketing mix services. Product decisions include the "quality, features, benefits, style, design, branding, packaging, services, warranties, guarantees, life cycles, investments and returns".[24]

Price refers to decisions surrounding "list pricing, discount pricing, special offer pricing, credit payment or credit terms". Price refers to the total cost to customer to acquire the product, and may involve both monetary and psychological costs such as the time and effort spent in acquisition.[24]

Place is defined as the "direct or indirect channels to market, geographical distribution, territorial coverage, retail outlet, market location, catalogues, inventory, logistics and order fulfilment". Place refers either to the physical location where a business carries out business or the distribution channels used to reach markets. Place may refer to a retail outlet, but increasingly refers to virtual stores such as "a mail order catalogue, a telephone call centre or a website. Example, firms that produce luxury goods like Louis Vuitton employ an intensive placement strategy by making their products available at only a few exclusive retailers. In contrast, lower priced consumer goods like toothpaste and shampoo, typically employ an extensive placement strategy by making their products available to as many different retailers as possible. ".[24]

Promotion refers to "the marketing communication used to make the offer known to potential customers and persuade them to investigate it further".[24] Promotion elements include "advertising, public relations, direct selling and sales promotions."

Modified and expanded marketing mix: 7 Ps

See also: Services marketing, Service blueprint, and Servicescape

By the 1980s, a number of theorists were calling for an expanded and modified framework that would be more useful to service marketers. The prospect of expanding or modifying the marketing mix for services was a core discussion topic at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important problems and limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps plus process, people and physical evidence, as being more applicable for services marketing.[20][25]

Table 2: Outline of the Modified and Expanded Marketing Mix

Category Definition/ Explanation Typical Marketing Decisions

People Human factors who participate in service delivery.[26]

Service personnel who represent the company's values to customers.

Interactions between customers.

Interactions between employees and customers.[27]

Staff recruitment and training

Uniforms

Scripting

Queuing systems, managing waits

Handling complaints, service failures

Managing social interactions

Process The procedures, mechanisms and flow of activities by which service is delivered.

Process design

Blueprinting (i.e. flowcharting) service processes[28]

Standardization vs customization decisions

Diagnosing fail-points, critical incidents and system failures

Monitoring and tracking service performance

Analysis of resource requirements and allocation

Creation and measurement of key performance indicators (KPIs)

Alignment with Best Practices

Preparation of operations manuals

Physical evidence The environment in which service occurs.

The space where customers and service personnel interact.

Tangible commodities (e.g. equipment, furniture) that facilitate service performance.

Artifacts that remind customers of a service performance.[29]

Facilities (e.g. furniture, equipment, access)

Spatial layout (e.g. functionality, efficiency)

Signage (e.g. directional signage, symbols, other signage)

Interior design (e.g. furniture, color schemes)

Ambient conditions (e.g. noise, air, temperature)

Design of livery (e.g. stationery, brochures, menus, etc.)

Artifacts: (e.g. souvenirs, mementos, etc.)

People are essential in the marketing of any product or service. Personnel stand for the service. In the professional, financial or hospitality service industry, people are not producers, but rather the products themselves.[30] When people are the product, they impact public perception of an organization as much as any tangible consumer goods. From a marketing management perspective, it is important to ensure that employees represent the company in alignment with broader messaging strategies.[31] This is easier to ensure when people feel as though they have been treated fairly and earn wages sufficient to support their daily lives.

Process refers to a "set of activities that results in delivery of the product benefits". A process could be a sequential order of tasks that an employee undertakes as a part of their job. It can represent sequential steps taken by a number of various employees while attempting to complete a task. Some people are responsible for managing multiple processes at once. For example, a restaurant manager should monitor the performance of employees, ensuring that processes are followed. They are also expected to supervise while customers are promptly greeted, seated, fed, and led out so that the next customer can begin this process.[31]

Physical evidence refers to the non-human elements of the service encounter, including equipment, furniture and facilities. It may also refer to the more abstract components of the environment in which the service encounter occurs including interior design, colour schemes and layout. Some aspects of physical evidence provide lasting proof that the service has occurred, such as souvenirs, mementos, invoices and other livery of artifacts.[30] According to Booms and Bitner's framework, the physical evidence is "the service delivered and any tangible goods that facilitate the performance and communication of the service".[31] Physical evidence is important to customers because the tangible goods are evidence that the seller has (or has not) provided what the customer was expecting.

4 Cs

Lauterborn's 4 Cs (1990)

Robert F. Lauterborn proposed a 4 Cs classification in 1990.[32] His classification is a more consumer-orientated version of the 4 Ps[33] that attempts to better fit the movement from mass marketing to niche marketing:[32]

4 Ps 4 Cs Definition

Product

Consumer wants and needs

A company will only sell what the consumer specifically wants to buy. So, marketers should study consumer wants and needs in order to attract them one by one with something they want to purchase.[32][34]

Price

Cost

Price is only a part of the total cost to satisfy a want or a need. The total cost will consider for example the cost of time in acquiring a good or a service, a cost of conscience by consuming that or even a cost of guilt "for not treating the kids".[32] It reflects the total cost of ownership. Many factors affect cost, including but not limited to the customer's cost to change or implement the new product or service and the customer's cost for not selecting a competitor's product or service.[35]

Place

Convenience

In the era of Internet,[34] catalogues, credit cards and phones, consumers neither need to go anywhere to satisfy a want or a need nor are they limited to a few places to satisfy them. Marketers should know how the target market prefers to buy, how to be there and be ubiquitous, in order to guarantee convenience to buy.[32][36] With the rise of Internet and hybrid models of purchasing, Place is becoming less relevant. Convenience takes into account the ease of buying the product, finding the product, finding information about the product, and several other factors.[37]

Promotion

Communication

While promotion is "manipulative" and from the seller, communication is "cooperative" and from the buyer[32] with the aim to create a dialogue with the potential customers based on their needs and lifestyles.[36] It represents a broader focus. Communications can include advertising, public relations, personal selling, viral advertising, and any form of communication between the organization and the consumer[citation needed].

Shimizu's 4 Cs: in the 7Cs Compass Model

After Koichi Shimizu proposed a 4 Cs classification in 1973, it was expanded to the 7Cs Compass Model to provide a more complete picture of the nature of marketing in 1979. The 7Cs Compass Model is a framework of co-marketing (commensal marketing or Symbiotic marketing). Also the Co-creative marketing of a company and consumers are contained in the co-marketing. Co-marketing (collaborate marketing) is a marketing practice where two companies cooperate with separate distribution channels, sometimes including profit sharing. It is frequently confused with co-promotion. Also commensal (symbiotic) marketing is a marketing on which both corporation and a corporation, a corporation and a consumer, country and a country, human and nature can live.[38][39][40][41][42]

The 7Cs Compass Model comprises:

(C1) Corporation – The core of 4 Cs is corporation (company and non profit organization). C-O-S (competitor, organization, stakeholder) within the corporation. The company has to think of compliance and accountability as important. The competition in the areas in which the company competes with other firms in its industry.

The 4 elements in the 7Cs Compass Model are:

A formal approach to this customer-focused marketing mix is known as 4 Cs (commodity, cost, channel, communication) in the 7 Cs Compass Model. The 4 Cs model provides a demand/customer centric version alternative to the well-known 4 Ps supply side model (product, price, place, promotion) of marketing management.[43]

Product → Commodity

Price → Cost

Place → Channel

Promotion → Communication

"P" category (narrow) "C" category (broad) "C" definition

Product (C2) Commodity (Latin derivation: commodus=convenience, happiness) : Co-creation. The goods and services for consumers or citizens.

Price (C3) Cost (Latin derivation: constare= It makes sacrifices) : There is not only producing cost and selling cost but purchasing cost and social cost.

Place (C5) Channel (Latin derivation: canal) : marketing channels. Flow of goods.

Promotion (C4) Communication (Latin derivation: communis=sharing of meaning) : marketing communication : Not only promotion but communication is important. Communications can include advertising, sales promotion, public relations, publicity, personal selling, corporate identity, internal communication, SNS, MIS.

The compass of consumers and circumstances (environment) are:

(C6) Consumer – (Needle of compass to consumer)

The factors related to consumers can be explained by the first character of four directions marked on the compass model. These can be remembered by the cardinal directions, hence the name compass model:

N = Needs

S = Security

E = Education: (consumer education)

W = Wants

(C7) Circumstances – (Needle of compass to circumstances )

In addition to the consumer, there are various uncontrollable external environmental factors encircling the companies. Here it can also be explained by the first character of the four directions marked on the compass model:

N = National and International (Political, legal and ethical) environment

S = Social and cultural

E = Economic

W = Weather

EXIBIT:7Cs Compass model(1979) in Japan(Courtesy: © Koichi Shimizu, Japan)

These can also be remembered by the cardinal directions marked on a compass. The 7 Cs Compass Model is a framework in co-marketing (symbiotic

markteing mix

The term 'marketing mix' is a foundation model for businesses, historically centered around product, price, place, and promotion (also known as the "4 Ps"). The marketing mix has been defined as the "set of marketing tools that the firm uses to pursue its marketing objectives in the target market".[1] Thus the marketing mix refers to four broad levels of marketing decision: product, price, place, and promotion.[2]

Marketing practice has been occurring for millennia, but marketing theory emerged in the early twentieth century. The contemporary marketing mix, or the 4 Ps, which has become the dominant framework for marketing management decisions, was first published in 1960.[3] In services marketing, an extended marketing mix is used, typically comprising 7 Ps, made up of the original 4 Ps extended by process, people, and physical evidence.[4] Occasionally service marketers will refer to 8 Ps, comprising these 7 Ps plus performance.[5]

In the 1990s, the model of 4 Cs was introduced as a more customer-driven replacement of the 4 Ps.[6] There are two theories based on 4 Cs: Lauterborn's 4 Cs (consumer, cost, convenience, and communication), and Shimizu's 4 Cs (commodity, cost, channel, and communication).

Given the valuation of customers towards potential product attributes (in any category, e.g. product, promotion, etc.) and the attributes of the products sold by other companies, the problem of selecting the attributes of a product to maximize the number of customers preferring it is a computationally intractable problem.[7]

The correct arrangement of marketing mix by enterprise marketing managers plays an important role in the success of a company's marketing:[8]

develop strengths and avoid weaknesses

strengthen the competitiveness and adaptability of enterprises

make the internal departments of the enterprise work closely together

Contents

1 Emergence and growth

2 McCarthy's 4 Ps

3 Modified and expanded marketing mix: 7 Ps

4 4 Cs

4.1 Lauterborn's 4 Cs (1990)

4.2 Shimizu's 4 Cs: in the 7Cs Compass Model

5 Digital Marketing Mix

6 Difficulty of computational methods

7 See also

8 References

8.1 Citations

8.2 Further reading

8.3 External links

Emergence and growth

See also: History of marketing, E. Jerome McCarthy, and Neil H. Borden

The origins of the 4 Ps can be traced to the late 1940s.[9][10] The first known mention of a mix has been attributed to a Professor of Marketing at Harvard University, Prof. James Culliton.[11] In 1948, Culliton published an article entitled, The Management of Marketing Costs[12] in which Culliton describes marketers as 'mixers of ingredients'. Some years later, Culliton's colleague, Professor Neil Borden, published a retrospective article detailing the early history of the marketing mix in which he claims that he was inspired by Culliton's idea of 'mixers', and credits himself with popularising the concept of the 'marketing mix'.[13] According to Borden's account, he used the term, 'marketing mix' consistently from the late 1940s. For instance, he is known to have used the term 'marketing mix' in his presidential address given to the American Marketing Association in 1953.[14]

Although the idea of marketers as 'mixers of ingredients' caught on, marketers could not reach any real consensus about what elements should be included in the mix until the 1960s.[15] The 4 Ps, in its modern form, was first proposed in 1960 by E. Jerome McCarthy; who presented them within a managerial approach that covered analysis, consumer behavior, market research, market segmentation, and planning.[16] Phillip Kotler, popularised this approach and helped spread the 4 Ps model.[17][1] McCarthy's 4 Ps have been widely adopted by both marketing academics and practitioners.[18]

The prospect of extending the marketing mix first took hold at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps extended by process, people and physical evidence, as being more applicable for services marketing.[20]

Since then there have been a number of different proposals for a service marketing mix (with various numbers of Ps), most notably the 8 Ps, comprising the 7 Ps above extended by 'performance'[5].

McCarthy's 4 Ps

See also: Marketing

The original marketing mix, or 4 Ps, as originally proposed by marketer and academic E. Jerome McCarthy, provides a framework for marketing decision-making.[6] McCarthy's marketing mix has since become one of the most enduring and widely accepted frameworks in marketing.[21]

Table 1: Brief Outline of 4 Ps[6]

Category Definition/Explanation/Concept Typical Marketing Decisions

Product A product refers to an item that satisfies the consumer's needs or wants.

Products may be tangible (goods) or intangible (services, ideas or experiences).

Product design – features, quality

Product assortment – product range, product mix, product lines

Branding

Packaging and labeling

Services (complimentary service, after-sales service, service level)

Guarantees and warranties

Returns

Managing products through the life-cycle[6]

Price Price refers to the amount a customer pays for a product.

Price may also refer to the sacrifice consumers are prepared to make to acquire a product (e.g. time or effort).

Price is the only variable that has implications for revenue.

Price also includes considerations of customer perceived value.

Price strategy

Price tactics

Price-setting

Allowances – e.g. rebates for distributors

Discounts – for customers

Payment terms – credit, payment methods

Place Refers to providing customer access

Considers providing convenience for consumer.

Strategies such as intensive distribution, selective distribution, exclusive distribution [22]

Franchising;[23]

Market coverage

Channel member selection and channel member relationships

Assortment

Location decisions

Inventory

Transport, warehousing and logistics

Promotion Promotion refers to marketing communications

May comprise elements such as: advertising, PR, direct marketing and sales promotion.

Promotional mix - appropriate balance of advertising, PR, direct marketing and sales promotion

Message strategy - what is to be communicated

Channel/ media strategy - how to reach the target audience

Message Frequency - how often to communicate

The 4Ps have been the cornerstone of the managerial approach to marketing since the 1960s

Product refers to what the business offers for sale and may include products or services. Product decisions include the "quality, features, benefits, style, design, branding, packaging, services, warranties, guarantees, life cycles, investments and returns".[24]

Price refers to decisions surrounding "list pricing, discount pricing, special offer pricing, credit payment or credit terms". Price refers to the total cost to customer to acquire the product, and may involve both monetary and psychological costs such as the time and effort spent in acquisition.[24]

Place is defined as the "direct or indirect channels to market, geographical distribution, territorial coverage, retail outlet, market location, catalogues, inventory, logistics and order fulfilment". Place refers either to the physical location where a business carries out business or the distribution channels used to reach markets. Place may refer to a retail outlet, but increasingly refers to virtual stores such as "a mail order catalogue, a telephone call centre or a website. Example, firms that produce luxury goods like Louis Vuitton employ an intensive placement strategy by making their products available at only a few exclusive retailers. In contrast, lower priced consumer goods like toothpaste and shampoo, typically employ an extensive placement strategy by making their products available to as many different retailers as possible. ".[24]

Promotion refers to "the marketing communication used to make the offer known to potential customers and persuade them to investigate it further".[24] Promotion elements include "advertising, public relations, direct selling and sales promotions."

Modified and expanded marketing mix: 7 Ps

See also: Services marketing, Service blueprint, and Servicescape

By the 1980s, a number of theorists were calling for an expanded and modified framework that would be more useful to service marketers. The prospect of expanding or modifying the marketing mix for services was a core discussion topic at the inaugural AMA Conference dedicated to Services Marketing in the early 1980s, and built on earlier theoretical works pointing to many important problems and limitations of the 4 Ps model.[19] Taken collectively, the papers presented at that conference indicate that service marketers were thinking about a revision to the general marketing mix based on an understanding that services were fundamentally different from products, and therefore required different tools and strategies. In 1981, Booms and Bitner proposed a model of 7 Ps, comprising the original 4 Ps plus process, people and physical evidence, as being more applicable for services marketing.[20][25]

Table 2: Outline of the Modified and Expanded Marketing Mix

Category Definition/ Explanation Typical Marketing Decisions

People Human factors who participate in service delivery.[26]

Service personnel who represent the company's values to customers.

Interactions between customers.

Interactions between employees and customers.[27]

Staff recruitment and training

Uniforms

Scripting

Queuing systems, managing waits

Handling complaints, service failures

Managing social interactions

Process The procedures, mechanisms and flow of activities by which service is delivered.

Process design

Blueprinting (i.e. flowcharting) service processes[28]

Standardization vs customization decisions

Diagnosing fail-points, critical incidents and system failures

Monitoring and tracking service performance

Analysis of resource requirements and allocation

Creation and measurement of key performance indicators (KPIs)

Alignment with Best Practices

Preparation of operations manuals

Physical evidence The environment in which service occurs.

The space where customers and service personnel interact.

Tangible commodities (e.g. equipment, furniture) that facilitate service performance.

Artifacts that remind customers of a service performance.[29]

Facilities (e.g. furniture, equipment, access)

Spatial layout (e.g. functionality, efficiency)

Signage (e.g. directional signage, symbols, other signage)

Interior design (e.g. furniture, color schemes)

Ambient conditions (e.g. noise, air, temperature)

Design of livery (e.g. stationery, brochures, menus, etc.)

Artifacts: (e.g. souvenirs, mementos, etc.)

People are essential in the marketing of any product or service. Personnel stand for the service. In the professional, financial or hospitality service industry, people are not producers, but rather the products themselves.[30] When people are the product, they impact public perception of an organization as much as any tangible consumer goods. From a marketing management perspective, it is important to ensure that employees represent the company in alignment with broader messaging strategies.[31] This is easier to ensure when people feel as though they have been treated fairly and earn wages sufficient to support their daily lives.

Process refers to a "set of activities that results in delivery of the product benefits". A process could be a sequential order of tasks that an employee undertakes as a part of their job. It can represent sequential steps taken by a number of various employees while attempting to complete a task. Some people are responsible for managing multiple processes at once. For example, a restaurant manager should monitor the performance of employees, ensuring that processes are followed. They are also expected to supervise while customers are promptly greeted, seated, fed, and led out so that the next customer can begin this process.[31]

Physical evidence refers to the non-human elements of the service encounter, including equipment, furniture and facilities. It may also refer to the more abstract components of the environment in which the service encounter occurs including interior design, colour schemes and layout. Some aspects of physical evidence provide lasting proof that the service has occurred, such as souvenirs, mementos, invoices and other livery of artifacts.[30] According to Booms and Bitner's framework, the physical evidence is "the service delivered and any tangible goods that facilitate the performance and communication of the service".[31] Physical evidence is important to customers because the tangible goods are evidence that the seller has (or has not) provided what the customer was expecting.

4 Cs

Lauterborn's 4 Cs (1990)

Robert F. Lauterborn proposed a 4 Cs classification in 1990.[32] marketing mix His classification is a more consumer-orientated version of the 4 Ps[33] that attempts to better fit the movement from mass marketing to niche marketing:[32]

4 Ps 4 Cs Definition

Product

Consumer wants and needs

A company will only sell what the consumer specifically wants to buy. So, marketers should study consumer wants and needs in order to attract them one by one with something they want to purchase.[32][34]

Price

Cost

Price is only a part of the total cost to satisfy a want or a need. The total cost will consider for example the cost of time in acquiring a good or a service, a cost of conscience by consuming that or even a cost of guilt "for not treating the kids".[32] It reflects the total cost of ownership. Many factors affect cost, including but not limited to the customer's cost to change or implement the new product or service and the customer's cost for not selecting a competitor's product or service.[35]

Place

Convenience

In the era of Internet,[34] catalogues, credit cards and phones, consumers neither need to go anywhere to satisfy a want or a need nor are they limited to a few places to satisfy them. Marketers should know how the target market prefers to buy, how to be there and be ubiquitous, in order to guarantee convenience to buy.[32][36] With the rise of Internet and hybrid models of purchasing, Place is becoming less relevant. Convenience takes into account the ease of buying the product, finding the product, finding information about the product, and several other factors.[37]

Promotion

Communication

While promotion is "manipulative" and from the seller, communication is "cooperative" and from the buyer[32] with the aim to create a dialogue with the potential customers based on their needs and lifestyles.[36] It represents a broader focus. Communications can include advertising, public relations, personal selling, viral advertising, and any form of communication between the organization and the consumer[citation needed].

Shimizu's 4 Cs: in the 7Cs Compass Model

After Koichi Shimizu proposed a 4 Cs classification in 1973, it was expanded to the 7Cs Compass Model to provide a more complete picture of the nature of marketing in 1979. The 7Cs Compass Model is a framework of co-marketing (commensal marketing or Symbiotic marketing). Also the Co-creative marketing of a company and consumers are contained in the co-marketing. Co-marketing (collaborate marketing) is a marketing practice where two companies cooperate with separate distribution channels, sometimes including profit sharing. It is frequently confused with co-promotion. Also commensal (symbiotic) marketing is a marketing on which both corporation and a corporation, a corporation and a consumer, country and a country, human and nature can live.[38][39][40][41][42]

The 7Cs Compass Model comprises:

(C1) Corporation – The core of 4 Cs is corporation (company and non profit organization). C-O-S (competitor, organization, stakeholder) within the corporation. The company has to think of compliance and accountability as important. The competition in the areas in which the company competes with other firms in its industry.

The 4 elements in the 7Cs Compass Model are:

A formal approach to this customer-focused marketing mix is known as 4 Cs (commodity, cost, channel, communication) in the 7 Cs Compass Model. The 4 Cs model provides a demand/customer centric version alternative to the well-known 4 Ps supply side model (product, price, place, promotion) of marketing management.[43]

Product → Commodity

Price → Cost

Place → Channel

Promotion → Communication

"P" category (narrow) "C" category (broad) "C" definition

Product (C2) Commodity (Latin derivation: commodus=convenience, happiness) : Co-creation. The goods and services for consumers or citizens.

Price (C3) Cost (Latin derivation: constare= It makes sacrifices) : There is not only producing cost and selling cost but purchasing cost and social cost.

Place (C5) Channel (Latin derivation: canal) : marketing channels. Flow of goods.

Promotion (C4) Communication (Latin derivation: communis=sharing of meaning) : marketing communication : Not only promotion but communication is important. Communications can include advertising, sales promotion, public relations, publicity, personal selling, corporate identity, internal communication, SNS, MIS.

The compass of consumers and circumstances (environment) are:

(C6) Consumer – (Needle of compass to consumer)

The factors related to consumers can be explained by the first character of four directions marked on the compass model. These can be remembered by the cardinal directions, hence the name compass model:

N = Needs

S = Security

E = Education: (consumer education)

W = Wants

(C7) Circumstances – (Needle of compass to circumstances )

In addition to the consumer, there are various uncontrollable external environmental factors encircling the companies. Here it can also be explained by the first character of the four directions marked on the compass model:

N = National and International (Political, legal and ethical) environment

S = Social and cultural

E = Economic

W = Weather

EXIBIT:7Cs Compass model(1979) in Japan(Courtesy: © Koichi Shimizu, Japan)

These can also be remembered by the cardinal directions marked on a compass. The 7 Cs Compass Model is a framework in co-marketing (symbiotic